Predicting the future is a mug’s game! However, it is fun, so here are my 5 predictions for 2012, in no particular order:
Whether you call it inshoring, outshoring, outsourcing, northshoring or just stick with legal process outsourcing or LPO, it is likely that the process will continue to be in the news in 2012. There is so much difference between the rates of pay of a lawyer in Manila, Bangalore and Cape Town on the one hand and London or New York on the other that Managing Partners are bound to sit up and take notice. Add Belfast, Middlesbrough or Tunbridge Wells to the mix and Managing Partners are likely to find the whole concept irresistible. However, what happens if things go wrong? Examples might include that the quoted cost is not all inclusive of the benefits which have to be paid on top of salary in other jurisdictions, or that the quality is not as expected. English language skills may not be up to the expected standards and fluency may be way off. While accepting the benefits of outsourcing, 2012 may well be the year of a high profile instance of something coming badly unstuck. Continue reading






