Brownie points

When asked what possession they would save in the event of a house fire, many people will plump for the family photograph album. Even if there is research on the subject to back up this assertion, I think it likely that the population will divide along generational lines. Just as generations which made do with portraits and landscapes painted onto canvas gave way to photographs on film, so today many people take digital photographs and share them on line and never ever print them off.

I suspect that the owners of Kodak are ruefully aware of this today as I read that the company has filed for Chapter 11 protection from bankruptcy in the US with liabilities exceeding assets by a staggering $1.65 billion. This does not necessarily mean the end of Kodak as a business but it is a sad day when the inventor of that ubiquitous camera, the box Brownie, loses its way so dramatically. Millions of people will remember the Brownie and I am told that even Neil Armstrong took photos on the moon with one.

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Sounds good on paper

It may come as a surprising question to those of us who are immersed in such things but we are quite often asked to spell out the advantages of using e-discovery over paper-based methods. This is a particularly common question when the end-client is not overly familiar with litigious matters and naturally wants to feel comfortable that the additional costs spent at the outset on processing will be cost effective in the long run.

My starting assumption is that most lawyers are reviewing documents in a linear, document by document basis. Another key fact/assumption is that it is not faster or otherwise more efficient to review documents onscreen versus those in hard-copy form. This may sound contentious but our clients generally report that it is faster to review hard copy than it is to review onscreen – although this is somewhat dependent on the personal preferences and IT skills of the reviewer.

Then, there is the cost of acquisition, which can be justifiable deterrent to electronic review where the source documents to be reviewed are in paper format. The costs of scanning and coding hard copy documents are typically in the range of £0.40-£0.50 per page compared to £0.01 per page for the equivalent electronic documents – i.e. 40 to 50 times the cost! So, the benefits are lower and the costs higher where the documents are hard-copy as opposed to electronic and it therefore comes down to weighing up all of the benefits of using e-discovery, versus the costs. Continue reading

Lost for words

On the flyleaf of a book given to me by a friend appear the words “…I hope this book brings on an afflatus rather than a Winchester Goose….”

If you are anything like me, you will not immediately understand where the donor is coming from. Indeed, I had to look up the words in the very same book (The Superior Person’s Book of Words by Peter Bowler, first published in Great Britain by Bloomsbury in 2002) before I got the joke.

If you want to know the meaning of zzxjoanw, nepheligenous or thaumaturge you will need to refer to Mr Bowler’s entertaining book, available on Amazon and in good bookshops everywhere. I know what you will be thinking! He has lost his marbles, spent too much time overindulging or is suffering from sunstroke (on the Sussex coast, in October?) The weather was blistering but…

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Blurt outed

Sarah Vine is a journalist at The Times.

She is also Mrs Michael Gove, wife of the Education Secretary.

Normally I would find it difficult to justify blogging about the wife of a politician who, as far as I am aware, has absolutely nothing to do with, and quite possibly no interest in, the world of e-discovery.

However, it so happens that The Times of September 21st published an article written by Education Editor Greg Hurst entitled “Gove intrigue over ‘official use of private e-mails’.” In his piece Mr Hurst refers to a controversy which has arisen over the Education Secretary’s relations with his civil servants, some of whom appear to have been bypassed as a result of the alleged use of private emails by the department’s special advisers and possibly also by Mr Gove himself.

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End of the beginning

Which is closest to your view of disclosure/discovery?

•Technology created the problem so technology needs to solve it.

•Electronic discovery is often the tail which wags the litigation dog, using up between 50% and 80% of the litigation budget.

•I am afraid not to know it because it dominates every part of the case.

•None of the above.

The debate goes on and what is surprising is how many divergent views there are about a subject which ought by now to be mainstream. After all, no litigator can now be doing his/her job properly if they do not at least consider the use of technology when deciding how to manage the data in the case or deciding on the strategy to be adopted.

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Girl in a septillion

“I get it entirely when you say we should not print out electronic data”, said the trainee who approached me at the end of a recent training session, but, and here she blushed, “what do I say to the partner who insists that I print out the contents of a CD or hard drive?”

It is a very good question. The trainee was right to ask it and there was no need at all to feel embarrassed about it. It is a common problem and illustrates the sometimes yawning gap between the theory and the practice of electronic document management.

The technology in this area has improved exponentially over the past 10 years. The speed and reliability have improved and the cost has plummeted. The problem arises where lawyers think they prefer to use paper rather than work electronically.

How do you persuade a client or a lawyer that they should work electronically when so may appear to prefer to deal with paper with all its imperfections?

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Indefensible?

If you can tear yourselves away for a moment from the grim headlines in the newspapers of tumbling stock markets and idiots rioting in the streets, you will know that I believe one of the major barriers to engaging lawyers in the use of appropriate technology is the widespread use of “technospeak.”

It seems obvious to me that if you are going to try and engage anyone in a process which is unfamiliar to them you need at the outset to set their minds at rest and you will not succeed in doing that if you use language with which they cannot identify. At best their eyes glaze over and at worst they run a mile. What makes it worse in the world of e-disclosure/discovery is that they cannot run far because considering whether to use technology is now firmly centre stage in the litigation process. While they may not be able to run far, they will almost certainly not run back to you if you get it wrong to begin with and they will end up with one of the many other organisations who profess to offer similar services. Last time I put the term “e-disclosure” into Google I came up with 95 million hits, so how on earth does a lawyer or anyone else looking for help decide which one to go for?

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The top 10 wastes of clients’ money (#10)

James Moeskops concludes his series “Top 10 Ways in which lawyers are wasting their clients’ money”

Waste #10 Utilising the Wrong Level of Staff

One response from law firms to the pressure on hourly rate charges has been to pass document management and first pass document review down to the most junior and lowest-cost staff possible.

We have seen three approaches:

  • Increased used of paralegals, administrative staff and trainee lawyers.
  • Some law firms have established ‘central’ in-house teams typically in lower-cost UK or international locations (examples include Addleshaws (Manchester), Clifford Chance (India), Herbert Smith (Belfast).
  • Outsource often involving TUPE arrangements and long term contractual undertakings to one of the LPO firms such as Integreon, Exigent etc.

Passing certain aspects of the work down to lower hourly rate staff, whether in-house or outsourcing, tends to ignore the opportunity to leverage electronic disclosure technology, which would allow a far larger proportion of the budget to be allocated to the most senior and experienced lawyers (i.e. those with higher charge rates) .

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The top 10 wastes of clients’ money (#9)

James Moeskops continues his series “Top 10 Ways in which lawyers are wasting their clients’ money”

Waste #9. Selecting the Wrong Electronic Disclosure Technology or Expert

The provision of electronic disclosure services to law firms and their clients incorporates a myriad of niche service elements which are ‘mixed and matched’ on a matter by matter basis. The definition of these service elements is best represented by the Electronic Discovery Reference Model ‘EDRM’ (see www.edrm.net for more information).

One of the market trends of the past decade has been for firms providing niche services in one area of the EDRM to present themselves as a one stop shop service to law firms. Lawyers need to be aware of the relative strengths of different service providers and at times may need to consider engaging multiple service providers on a single matter.

Common examples of where we have seen the ‘wrong’ technology or service provider engaged include:

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The top 10 wastes of clients’ money (#8)

James Moeskops continues his series “Top 10 Ways in which lawyers are wasting their clients’ money”

Waste #8. Inefficient Manual Production of Bundles

On large document-intensive matters the production of hard copy and/or electronic bundles for trial, arbitration or mediation can become hugely costly.

Costs are mitigated if the bundles are created from an electronic disclosure database because the process of organising documents, creating an index and ultimately producing the documents in electronic and, if required, hard copy form is far more efficient.

Conversely, bundle creation costs are compounded when the documents to be included in an electronic bundle are in hard copy format - even if we disregard all the associated upstream inefficiencies.  When these hard copies originated as electronic documents that were printed out at the review stage, the result is a wasteful and costly merry go round of printing and scanning, scanning and printing.

My example here is partly related to an issue I raised earlier in this series, and partly to do with the capabilities or otherwise of legacy IT systems. 

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